REFUND POLICY

She Speaks: Breaking Taboos in Women’s Health

“We created She Speaks to empower every woman with knowledge she deserves. We stand behind this ebook completely — and this policy reflects that commitment.”

1. Our Promise to You

We want you to feel confident and safe every time you purchase from us. She Speaks: Breaking Taboos in Women’s Health has been carefully written, reviewed, and designed to deliver real value to every woman who reads it.

This refund policy exists to protect you from technical issues and delivery failures, be honest about the nature of digital products, respect your trust as a valued customer, and maintain fairness for both buyer and seller.

2. The Nature of Digital Products

She Speaks is a digital ebook, meaning it is delivered instantly upon payment confirmation, it is accessible immediately after purchase, it cannot be returned the way a physical book can, and full value is delivered at the moment of purchase.

Because of this, our general policy is that all sales are final — but we have built in clear, fair exceptions to protect you when things go wrong.

3. Our Refund Commitment

Due to the digital nature of this product, we generally do not offer refunds. However, if you experience a technical issue with your download or the file is not as described, please contact us within 7 days of purchase — and we will make it right, no questions asked.

4. You Are Protected — Eligible Refund Situations

We will always resolve the following issues promptly:

Issue 1 · File Not Received
You completed payment but never received your download link or file access.
→ We will resend your file immediately or issue a full refund within 48 hours.

Issue 2 · Corrupted or Unreadable File
The ebook file you received cannot be opened or is damaged.
→ We will send a fully working replacement file within 24 hours.

Issue 3 · Product Not as Described
The content you received is significantly different from what was advertised.
→ We will issue a full refund or provide the correct product — your choice.

Issue 4 · Duplicate Charge
You were charged more than once for the same order.
→ The extra charge will be refunded in full within 3–5 business days.

5. Non-Eligible Refund Situations

The following situations are not eligible for refunds:

• “I didn’t enjoy the content”

• “I changed my mind”

• “I didn’t have time to read it”

• “I found similar content for free”

• “I bought it by accident”

• “I already read it”

Tip: Not sure if She Speaks is right for you? Check out our free chapter preview before purchasing.

6. Refund Request Deadline

All eligible refund or replacement requests must be submitted within 7 days of your purchase date. Requests submitted after the 7-day window will not be eligible for review.

7. How to Request a Refund

Email us at [your support email address] with the subject line:
Refund Request — Order #[your order number]

Include the following:

• Full name

• Email address used at checkout

• Order confirmation number

• Purchase date

• Description of the issue

• Screenshot of the problem (if applicable)

We will respond within 1–2 business days.

8. Your Regional Consumer Rights

EU Customers: You have a 14-day right of withdrawal. By downloading She Speaks, you waive this right under EU Consumer Rights Directive Article 16(m).

UK Customers: Same as EU. The 14-day cancellation right applies before download only.

Australia Customers: Under Australian Consumer Law, you are entitled to a remedy if the product is faulty or not as described.

US Customers: No federal refund law applies to digital goods. All eligible exceptions listed above are still honored.

All Other Regions: Contact us if you have region-specific questions.

9. Our Quality Guarantee

• Content is exactly as described in all product listings

• All 12 chapters are complete and fully included

• Written with accuracy, care, and respect for every reader

• Your purchase is secure and your data is protected

If She Speaks ever falls short of these standards — we will make it right. That is our promise.

10. Contact & Policy Details

• Effective Date: [Insert Date]

• Last Updated: [Insert Date]

• Contact Email: [your support email]

• Store URL: [your store URL]

• Response Time: 1–2 business days

• Refund Window: 7 days from purchase